Collection: Warranties and Guarantees
In the unlikely event of a problem arising due to faulty or poor workmanship; we promise under our guarantees and warranties, to replace or repair any part, on any product; for free in the first year after purchase.
What is covered under the guarantees and warranties?
Every product you purchase from us comes with its own extensive cover. Please refer to any documentation you may have recieved with your purchase for more information or contact our friendly team to talk through your options.
In the unlikely event of a functional failure of the goods you purchased from us not related to normal wear and tear use; we promise to provide a repair service, without charge. This will be up to a cost equal to the original purchase price paid for the product. If we deem that your product cannot be repaired (or is uneconomical to repair); we will replace it with the same product at no charge to you.
Should that specific product no longer be available from the manufacturer due to it being discontinued; we will provide an alternative product of equivalent specification to replace the faulty goods.
Your Guarantee and/or Warranty is dealt with through us at Bedtime Bed Centre - and not direct with the manufacturer. We will act on your behalf in the event of a fault or complaint.
Repair or replacement.
If your purchase had developed a problem due to faulty material or poor workmanship; please contact us and we will assist you in arranging authorisation for repair or replacement. All defects must be reported to us in writing within 14 days of the problem occurring.
Wherever possible, any replacement will be made of identical material. However, if this is no longer available, manufacturers reserve the right to substitute appropriately with a similar material; or one of a higher quality. Goods will only be replaced or repaired at your address at time of purchase. If you have moved, please contact us for more information as additional charges may occur.
What is not covered under the guarantee?
- Accidental damage
- Incorrect or faulty installation of the product by you or a third party
- Use of the product for anything other than domestic use. (Non commercial)
- If the goods have been delivered and moved outside of the UK
- If the product had become excessively soiled or is in an unsanitary condition
- Deliberate malicious damage or misuse of the product, including the manufacturer's instructions not being followed
- Normal ageing or wear and tear including mattress upholstery settlement and "dipping"
- Loss of or damage to accessories if a fault occurs
- Use of the product without bed linen as some manufacturers will not repair or replace a product if a mattress cover has not been used!
- Using the mattress with a base for which it was not designed (e.g. an old sprung base or slatted system with wide gaps)
- If the mattress has been rolled or bent out of shape
- Overloading the drawers in the divan and causing distortion of the base and fittings
- Damage caused by foreign objects or substances not normally associated with the product
- Repairs carried out by the persons not authorised by us or without prior approval
- The expense of a service call when no fault has been found with the product
