Our Terms and Conditions

1. General

• 1:1 These terms and conditions apply to all orders placed online and orders placed over the telephone. By placing an order with us you are agreeing to abide by these Conditions. Please read them carefully and contact our team if you have any questions.
• 1:2 Please note that Conditions do not affect your statutory rights as a consumer.

2.Orders - Making a contract with us

• 2:1 When you place an order with us, you are making an offer to buy our products. We will send you an email to confirm that we have received your order. Please note that your order has not been accepted and confirmed until you receive the confirmation email from us.
• 2:2 The confirmation email is our acceptance of your order and it is at this point that a contract has been entered into between you and us. If there are any errors on the confirmation email you must inform us as soon as possible for this to be rectified.
• 2:3 If we are unable to accept your order, we will inform you of this and will not charge you for the product (or we will refund any amount already paid by you for the product). This might be because the Product is out of stock or we have identified an error in the price or description of the product.
• 2:4 You must be over the age of 18yrs and a UK resident.
• 2:5 If there are any problems with your order we aim to contact you as soon as we can.

3. Errors

• 3.1 In the event that a product is displayed with the incorrect price we have the right to withdraw and cancel the order, prior to a contract being made (please see 2:2)
• 3.2 Any errors that have been made in the description of our Products will be rectified as soon as possible.

4. Price and payment

• 4.1 The price of the Product (which includes VAT) will be the price as told to you over the telephone or as set out on our website. The exception to this is adjustable beds where the price shown is VAT EXEMPT for those suffering with a long term illness. If you are not suffering from a long term illness then the VAT will need to be paid or you may cancel the order. 
• 4.2 The total price payable for all Products ordered will be debited from the account provided at the time that the order has been accepted and a contract has been entered into between you and us.
• 4.3 We accept payment with most major credit/debit cards including Visa, Delta and MasterCard. If you wish to pay by bank transfer then please contact us and our bank details will be provided.
• 4.4 We can only accept payments from U.K registered accounts and you must confirm that the credit or debit card being used is yours in order to purchase on our Website or over the telephone.
• 4.5 All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.

5. Availability of products

• 5.1 All Products are subject to availability and may be withdrawn at any time.
• 5.2 If we have accepted your order, but the Products which you have ordered are unavailable we will refund any amounts paid in respect of the unavailable products or transfer your payment to an alternative product (at your option).
• 5.3 Any products that are not in stock at the time you make your order have an estimated lead time for the manufacturer to deliver the product to us. The manufacturer aims to supply us with the relevant products within this time, however this is not always possible. Where there are delays in a product being delivered to us by the manufacturer we aim to notify you as soon as we reasonably can once we are informed of the delay.

6. Made to measure items / Personalised items / Non-stocked items

• 6.1 These are goods that are not stock items and are made to your specific requirements, e.g. special sizes, special colours or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing, as they are non returnable and non refundable (unless they are faulty or mis-described).

• 7.1 It is the responsibility to the buyer to take measurements of the furniture ordered to ensure they can be delivered through doorways and into the room of choice. Bedtime Bed Centre are not required to take special orders into stock which cannot be delivered to the room of choice. In this situation, our delivery team will leave your items in another room or garage. If windows are to be removed, this is the responsibility of the buyer and must be arranged prior to delivery of the goods.
• 7.2 Please do not dispose of your existing items until you have received and checked your delivery from us.
• 7.3 Please check over your items to ensure that they look to be intact before signing for them.
• 7.4 Notifications of claims – If your goods are damaged when you receive them, please note this on the delivery sheet. Please contact our team who will be happy to rectify this problem as soon as possible.
• 7.5  If you do sign for goods and later discover them to be damaged, please contact us as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
• 7.6 Shortages – It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact us. Incorrect items – Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact us to advise.
• 7.7 We offer free standard delivery within a 25 mile radius of our Wisbech and Kings Lynn stores on all orders over £300. On bed and mattress sales, we also offer a free disposal service on a like for like basis (including size). For example, if you buy a complete divan bed, we will dispose of the same. If you purchase a mattress only, we will only dispose of the mattress. Please ensure the bed to be disposed of is broken down into manageable pieces on the day of delivery, so it's ready for the drivers to collect.
• 7.8 All bed frames which are being disposed of must be dismantled prior to our delivery. Our drivers are unable to dismantle old goods unless arranged in writting before delivery.
• 7.9 Our delivery team will take the items to the room of choice. Please ensure that any breakables are stored away and there is a clear route to access.
• 7.10 Frames and furniture are flat packed and require self assembly, unless otherwise stated.
• 7.11 Deliveries are either an AM (8:30am to 1pm) or PM (1pm to 5pm) delivery slot. These delivery times are not changeable and no specific times can be requested. We cannot be held responsible for any losses suffered by you if your time slot is not met. If you cannot be available for your assigned time slot we would have to rearrange for another delivery date and there would be a minimum charge of £25 for this.
• 7.12 Bedtime Bed Centre cannot cover any losses arising from incomplete, late, failed or damaged deliveries.

8. Risk

• 8.1 We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, Bedtime Bed Centre will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
• 8.2 Once delivery has been made it is the customers responsibility to take reasonable care of the items.

9. Faulty Items

• 9.1 f your item develops a fault we will deal with your complaint in accordance with your rights under the Consumer Rights Act 2015. You may also be supplied with a warranty/guarantee by certain manufacturers, which is in addition to your statutory rights.

10. Cancellations and Returns

• 10.1 Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you sign for them. If you find your goods to be faulty, damaged or incorrect please advise the delivery team immediately. If you find that your goods are damaged after you have taken delivery, please notify us as soon as possible. We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
• 10.2 If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or mis-described products) and report this, in writing, within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are in their original packaging and it is your responsibility to return the product to us and to cover any associated costs of return (please include your name and contact details on any returns). If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights. This policy excludes made to measure items/personalised/special orders (items made to the consumer’s specification) see section 6.
• 10.3 Prior to returning any goods you must inform us in writting (within 14 days of receipt).
• 10.4 Once we have received the goods, we will inform you and arrange for a refund or exchange. Please note; refunds may take up to 14 days to process.
• 10.5 If you are unable to arrange your own carriage, we may be able to arrange this on your behalf, however, there will be a charge to do so.
• 10.6 Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
• 10.7 f the product has been damaged, deteriorated or soiled in your care and through no fault of the manufacturing of the product, it is no longer eligible for a return.

Bedtime Bed Centre is committed to providing high quality products and service to all of our customers. Therefore, we hope that you are pleased with the product you have purchased and the service you have received.

If you have a complaint or feel dissatisfied with the products or service you have received, we would like to hear from you as quickly as possible so we can take every opportunity to resolve your complaint.