1. General
  • 1:1 These terms and conditions (“Conditions”) apply to all orders placed online at bedtimebedcentre.co.uk (our “Website”) and orders placed over the telephone. By placing an order with us you are agreeing to abide by these Conditions. Please read them carefully and contact us if you have any questions.
  • 1:2 Please note that Conditions do not affect your statutory rights as a consumer.

2. Orders - Making a contract with us.

  • 2:1 When you place an order with us, you are making an offer to buy our products (“Products”). We will send you an email to confirm that we have received your order. Please note that your order has not been accepted and confirmed until you receive the confirmation email from us.
  • 2:2 The confirmation email is our acceptance of your order and it is at this point that a contract has been entered into between you and us. If there are any errors on the confirmation email you must inform us as soon as possible for this to be rectified.
  • 2:3 If we are unable to accept your order, we will inform you of this and will not charge you for the Product (or we will refund any amount already paid by you for the Product). This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
  • 2:4 Please note that we only accept orders for delivery within 25 Miles of our stores
  • 2:5 If there are any problems with your order we aim to contact you as soon as we can.
  • 2:6 If you wish to make a change to the Product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

3. Errors

  • 3:1 All images of Products displayed on our Website are for illustrative purposes only. We have made every effort to display the colours and specify the sizes, weights, dimensions and measurements accurately, however some Products may have small variations, including but not limited to, in ticking and colour.
  • 3:2 In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order, prior to a contract being made.

4. Availability of products

  • 4.1 All Products are subject to availability and may be withdrawn at any time.
  • 4.2 If we have accepted your order, but the Products which you have ordered are unavailable we will refund any amounts paid in respect of the unavailable Products or transfer your payment to an alternative Product (at your option).
  • 4.3 Any Products that are not in stock at the time you make your order have an estimated lead time for the manufacturer to deliver the Product to us. The manufacturer aims to supply us with the relevant Products within this time, however this is not always possible. Where there are delays in a Product being delivered to us by the manufacturer we aim to notify you as soon as we reasonably can once we are informed of the delay.

5. Made to measure & bespoke products.

  • 5.1 These are goods which are not held in stock and made to your requirements, these goods are non-returnable and non-refundable unless faulty or not as described. 

6. Deliveries

  • 6.1 Please do not dispose of your existing items until you have received & checked your delivery from us.
  • 6.2 Products will be delivered by a delivery team to the room of your choice. You must ensure that any breakables are stored away and there is a clear route of access to the chosen room. We will not be liable for any damage caused to your property as a result of your failure to provide a clear route of access and the delivery team may not be able to complete delivery to your chosen room if you have not provided a clear access route.
  • 6.3 It is the responsibility of the buyer to take measurements of the products ordered to ensure they can be delivered through doorways and into the room of choice. Bedtime Bed Centre are not required to take special orders into stock which cannot be delivered to the room of choice. In this situation, our delivery team will leave your items in another room or garage. If windows are to be removed, this is the responsibility of the buyer and must be arranged prior to delivery of the goods.
  • 6.4 We will arrange a delivery day to suit you. We are unable to give exact delivery times. Our drivers however are able to contact you by telephone up to 30 minutes before if required. If you have provided us with a mobile number please make sure you are contactable. If we are unable to reach you by telephone as requested we cannot guarantee delivery as arranged.
  • 6.5 If our drivers arrive at your address and no one is at the property we will try to contact you. Our drivers are unable to wait more than 15 minutes. If a re-delivery has to been arranged this is not guaranteed to be the same day a minimum charge of £20 to re-deliver will apply.
  • 6.7 We offer free delivery on all orders over £299 within a 25 mile radius of our Kings Lynn and Wisbech store.
  • 6.8 Bed frames and furniture are flat packed and require self assembly, unless otherwise stated. 
  • 6.9 If your goods are damaged when you receive them, please note this on the delivery sheet and contact us as soon as possible. All damages must be reported with 14 days. If you sign for your goods and later discover them to be damaged please contact us as soon as possible.  

7. Disposal

  • 7.1 We offer free disposal on all mattress orders over £300 and £500 on complete bed orders. Under this amount we charge £25 per mattress and £40 per bed.
  • 7.2 We only dispose of "like for like" products. We are unable to dispose of old furniture, sofa beds and electric motors from adjustable beds. 
  • 7.3 We have the right to refuse disposal of wet or soiled items. Please do not leave your items outside.
  • 7.4 Bed frames must be dismantled with all screws removed before we can dispose of them, please ensure this is done prior to delivery.

8. Cancellations and returns.

  • 8.1 Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you sign for them. If you find your goods to be faulty, damaged or incorrect please advise the delivery team immediately. If you find that your goods are damaged after you have taken delivery, please notify us as soon as possible. We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
  • 8.2 If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or mis-described products) and report this, in writing, within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are in their original packaging and it is your responsibility to return the product to us and to cover any associated costs of return (please include your name and contact details on any returns). If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights. This policy excludes made to measure items/personalised/special orders (items made to the consumer’s specification) (see section 5)
  • 8.3 Prior to returning any goods you must inform us within 14 days of receipt of your goods. 
  • 8.4 Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
  • 8.5 If the product has been damaged, deteriorated or soiled in your care and through no fault of the manufacturing of the product, it is no longer eligible for a return.